Plain terms for what we do, what we don’t, and what you can hold us to.
These terms cover everything Zipline Creative sells or gives away — the free audits and checks, the paid workbooks and kits, and the done-with-you services including the Presence Fix. By buying, booking, or downloading, you agree to them.
We’ve written them the way we write everything else: to be read, not to be survived. Where a term protects us, it says so.
The Presence Fix is a done-with-you service. We find the places your business information appears online, we open the correct edit screen, we fill every field from one confirmed record, and we tell you exactly what to click. You are present for the entire session and you perform every sign-in and submission yourself.
This is not a limitation we chose for convenience — every platform verifies the owner, and that verification is what stops a stranger from editing your listing. We compress everything around those moments. We cannot remove them, and we would not want to.
It follows that the service cannot be delivered without you. If you are unable to attend, unable to access your email or phone during the session, or unwilling to sign in to your own accounts, we cannot complete the work.
These are permanent commitments, not session preferences. If anyone representing Zipline Creative asks you for a password, that is not us — stop and email us.
We correct the surfaces we find. We do not promise we found every one, and we will never tell you that we did.
Your business information can appear on platforms nobody maintains a list of — scraper sites, regional directories, aggregator databases that republish under names you’ve never seen. We search well beyond a standard checklist, and we still cannot see all of it. Anyone who tells you otherwise is selling you a claim they can’t support.
So your report gives you a count, not a guarantee: how many surfaces we found, how many we corrected, how many are waiting, and which platforms we tried and could not read. A platform we couldn’t reach is reported as unread, not as no listing — those are different findings and we won’t blur them.
Google, Apple, Bing, Yelp, Facebook, the data aggregators and every directory in between are independent companies. They set their own rules, timelines, and outcomes, and they change them without telling anyone.
We cannot and do not guarantee that any platform will:
What we do guarantee is evidence: for every surface we mark corrected, you get a link and a date showing the corrected value live on the listing — not a record that a form was submitted. Where a change is pending on a platform’s side, the report says pending and says what it’s waiting for.
Some of your listings may be governed by the terms of those platforms — for example, Google’s rules about business names and categories. We work within them. Where you ask for something a platform prohibits, we will tell you, and we will not do it.
The service depends on one thing above all: a single correct record of your business name, address, and phone number. We establish it with you at the start and corroborate it against independent sources before it goes anywhere.
You confirm that record, and you are responsible for its accuracy. If sources disagree, we stop and bring it to you rather than choosing for you. If you cannot say with certainty which version is correct, we will not proceed to propagate any version — settling that is the most valuable thing the session can do, and skipping it would push a wrong value into a dozen places at once.
You confirm that you are the owner of the business, or authorised by the owner to make these changes, and that the information you give us is accurate and yours to give.
Some actions cannot be reversed: merging duplicate listings, requesting removal of a page, and certain ownership transfers.
We will name each one specifically before it happens — what will be destroyed, what will survive, and what you will not be able to get back — and we will wait for your explicit go-ahead on that particular action. A general “yes, go ahead” at the start of a session is not consent to an irreversible change.
Once you approve one and the platform executes it, it is done. We cannot restore it and neither can the platform.
The Presence Fix is $349, one time. There is no subscription and no recurring charge. Payment is due in full before the session is scheduled. Applicable sales tax is added at checkout.
All sales are final. We do not offer refunds.
Here is the reasoning, because a policy like this deserves one. You are buying booked time, not a download — once your session is on the calendar it is reserved for you and not available to anyone else. And you are not buying it blind: the Presence Audit is free, it shows you your own broken listings with a link to each one, and it exists precisely so nobody pays us before seeing the actual problem. Our offer page also names, in plain language, the people who should not buy this.
We would rather you take the free audit, find nothing wrong, keep your money, and tell someone we were straight with you.
Chargebacks: if you believe a charge is wrong, email us first. We will look at it the same day. Filing a chargeback without contacting us costs us the fee regardless of outcome, and we are a small business.
Most engagements are one working session — the length shown on the booking page — plus a short second session for anything that verifies by mail. Both are included in the price. The second session is scheduled when the verification arrives, not on a fixed date, because it depends on the platform and on the mail.
Included. About thirty days after your session we look again at the surfaces we corrected and tell you what slipped. Listings drift on their own — aggregators repopulate old data and scraper sites rebuild from stale sources — and this catches most of it.
The re-check is a report, not a second full session. Where something reverted and can be corrected quickly, we’ll do it. Where a surface needs another working session to fix, we’ll say so and quote it separately. Continuous monitoring is a different service.
The Presence Audit, the Google Profile Check, and anything else we give away are free, complete, and yours. There is no paywall partway through and no trial that expires.
They are provided as is, for information. They are self-scored checklists and guides — not an inspection of your business, not professional advice, and not a warranty about the state of your listings. We ask for an email so we can send them to you and so we can send the re-check reminder. You can unsubscribe at any time and keep everything you downloaded.
Correcting your business information is among the highest-return work available to a local business. It is not a guarantee of anything.
We do not promise, and you should not rely on, any particular outcome in search ranking, map placement, review volume, traffic, calls, bookings, or revenue. Those depend on your market, your competitors, your reviews, your pricing, and on platform algorithms nobody outside those companies can see. Anyone who guarantees you a ranking is guessing or lying.
What we promise is what we can actually control: the information will be correct and consistent on the surfaces we reached, and you will have a link and a date proving it.
Our workbooks, checklists, prompts, templates, and reports are ours. When you buy or download one, you get a licence to use it for your own business, without limit — print it, mark it up, run it every quarter, hand it to your staff.
What that licence doesn’t cover: reselling it, giving it away as your own, or using it to deliver a paid service to other people’s businesses. If you want to do that, ask — there’s a version of that conversation we’re glad to have.
Your report, your business information, and anything you write into a workbook are yours.
We do this work carefully and we gate it deliberately. We’re also a small business and we have to be clear about the edges.
To the fullest extent the law allows, our total liability for any claim arising from a product or service is limited to what you paid us for it. We are not liable for indirect or consequential losses — lost profits, lost customers, lost bookings, or business interruption — and we are not liable for the acts, delays, outages, policy changes, or errors of the third-party platforms described in section 04.
Nothing here limits liability for fraud, or for anything else that cannot be limited under applicable law.
You can stop at any time. Say so and we’ll stop; the all-sales-final policy in section 07 still applies.
We may decline or end an engagement if we’re asked to enter information we have reason to believe is false, to claim a listing for a business you don’t own or represent, to manipulate reviews, or to do anything that violates a platform’s terms. In those cases we’ll refund the unused portion, because we’re the ones ending it.
We may update these terms. The version that applies to you is the one in effect on the day you paid or downloaded — a later change doesn’t reach backwards into work already bought. The effective date is at the top of this page, and material changes get a note in the email we send you.
These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Disputes go to the state or federal courts located in New York.
Before any of that: email us. Almost everything that looks like a dispute is a misunderstanding about what was in scope, and those get resolved in one message.
If a court finds any part of these terms unenforceable, the rest stays in force.